This agreement ("user agreement") incorporates the terms and conditions for kafilatravel.com (India) Pvt. Ltd and its affiliate Companies ("kafila") to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of kafila by using kafila's websites or using any other customer interface channels of kafila which includes its sales persons, offices, call centers, advertisements, information campaigns etc.
Both User and kafila are individually referred as 'party' to the agreement and collective referred to as 'parties'.
The Users availing services from kafila shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by kafila for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or kafila with respect to any services to be provided by kafila shall be restricted to the scope of this agreement.
kafila reserves the right, in its sole discretion, to terminate the access to any or all kafila websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.
In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by kafila like the air tickets, MICE, bus, rail, holiday packages etc. Such TOS will be provided/ updated by kafila which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.
Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.
kafila's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail kafila's Services.
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other kafila document, then these terms shall control.
By using the Account Access service in kafila's websites, the User authorizes kafila and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information
While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify kafila immediately in writing of any unauthorized use of their password or account or any other breach of security. kafila will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time
kafila reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. kafila further reserves the right to alter any and all fees from time to time, without notice.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by kafila for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. kafilatravel.com is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request kafilatravel.com for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and kafilatravel.com as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.
kafila may send booking confirmation & itinerary information & update the customer on the booking status and any further itinerary information via SMS (short messaging service) on the mobile number given by the customer at the time of booking. The customer hereby unconditionally consents such intimation via SMS by kafila in accordance with the 'Do not disturb' guidelines of Telecom Regulatory Authority of India (TRAI) or such other authority in India and abroad.
kafila is responsible only for the transactions that are done by the User through kafila. kafila will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.
The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.
The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.
kafila is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. kafila does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
The linked sites are not under the control of kafila and kafila is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. kafila is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by kafila.
Unless explicitly provided by kafila in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and kafila doesn't accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service/ product by kafila shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and kafila shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If kafila is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that kafila being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure in kafila, services committed earlier may not be provided or may involve substantial modification. In such cases, kafila shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of kafila against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
kafila shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of kafila arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by kafila for its services.
In no event shall kafila and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the kafila website(s) or any other channel . Neither shall kafila be responsible for the delay or inability to use the kafila websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the kafila website(s), or otherwise arising out of the use of the kafila website(s), whether based on contract, tort, negligence, strict liability or otherwise.
kafila is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Nevertheless, kafila will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.
The customer is aware that kafilatravel.com provides various services like hotel bookings, car rentals, holidays and would like to learn about them, to enhance his / her travel experience.
The customer hereby specifically authorizes kafilatravel.com to contact the user with offers on various services offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he / shall write to kafilatravel.com for specific exclusion at firstname.lastname@example.org.
kafila may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.
The User may use this material only as expressly authorized by kafila and shall not copy, transmit or create derivative works of such material without express authorization.
The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.
Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
The User agrees to indemnify, defend and hold harmless kafila and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by kafila and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.
The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and kafila cannot be held responsible for the same.
kafila at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by kafila is not complete until full money towards the service is received from the customer and accepted by kafila.
Without prejudice to the other remedies available to kafila under this agreement, the TOS or under applicable law, kafila may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
The User expressly undertakes to provide to kafila only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from kafila.
In case kafila discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, kafila in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, kafila shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.
The User unequivocally indemnifies kafila of any such claim or liability and shall not hold kafila responsible for any loss or damage arising out of measures taken by kafila for safeguarding its own interest and that of its genuine customers. This would also include kafila denying/cancelling any bookings on account of suspected fraud transactions.
Rules and Restrictions
1. Fare of INBOUND airlines might be increased while booking during OUTBOUND and vice-versa.
2. The amount of booked sector will have to pay by Company/Customer.
3. If you want to cancel your booked sector you'll have to pay cancelation charge.
50% cancellation charges will be levied on basic fare when a confirmed reservation is cancelled within one hour prior to departure Documentation charges of INR 100 are levied when confirmed ticket is processed for refund When tickets are reissued from higher to lower fare, a re-issuance charge of INR 100 is levied, irrespective of change in sector/class of travel The tickets can be processed for refund within two years from the date of issue (unless specified therein). However, validity of the ticket remains unchanged Every ticket that is cancelled / revalidated to open, needs to be defaced / endorsed within 24 hrs from the time it's cancelled
Cancellation of bookings may be done up to one (1) hour prior to the scheduled departure time for a fee of Rs 850 per person, per one way
If you cancel/reschedule a booking, kafilatravel.com levies a processing fee of Rs 250 per passenger per segment. This is in addition to the airline's own cancellation charges. kafilatravel.com's processing fee is standard across all airlines.
Please note:If you are holding e-tickets, you can cancel online on the kafilatravel.com website, if the cancellation request is made more than 4 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 4 hours prior to the scheduled time of your flight, you need to contact the airlines to get your reservation cancelled. If you are cancelling a paper ticket? please note that it must reach kafilatravel.com's office within 48 hours of your cancellation request to process your ticket endorsements and refund.The above mentioned cancellation process and refund processing time may vary.